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Frequently
Asked
Questions

Who needs to complete the RSA course?

Across all industries an RSA certificate applies to:

  • Catering staff, bar staff, TAB staff, promotional staff, involved in the sale, supply and service of alcohol.
  • Appointed senior staff including, supervisors, team leaders, operation managers and managers.
  • Security officers with crowd control duties involving alcohol.
  • Licensees of hospitality venues.
  • Volunteers, including club directors, who have liquor service responsibilities within their specific delivery of responsibilities.

Is this RSA valid in all States?

To sell, serve or supply alcohol in Australia, you must complete an RSA training course provided by an approved training provider. If you are new to the liquor industry or your RSA competency training took place more than five years ago, you need to complete a full training course.

This course is currently valid in Queensland only. For contact details for all other liquor licensing authorities see below:

Australian Capital Territory

Access Canberra

www.accesscanberra.act.gov.au

New South Wales

Liquor & Gaming NSW 

www.liquorandgaming.nsw.gov.au

Northern Territory

Department of Business

www.business.nt.gov.au

Queensland

Office of Liquor and Gaming Regulation

www.olgr.qld.gov.au

South Australia

South Australia Government Business and Trade 

www.sa.gov.au/topics/business-and-trade/liquor

Tasmania

The Liquor and Gaming Branch

www.treasury.tas.gov.au

Western Australia

Department of Racing, Gaming and Liquor

www.rgl.wa.gov.au

 

 

Which training providers offer the RSA course?

RSA training must be delivered by a training provider approved by the required licensing authority. Students are issued with an approved certificate on behalf of the Authority on completion of the course. This certificate needs to be retained by students and a copy needs to be provided to the venue management, as it is required to be kept in a register by the licensee at the premises.

Are there any other computer requirements?

We recommend using a desktop computer or tablet/iPad, however, even though the screen is small, the course can be undertaken on a smartphone too. Headphones could be useful as some parts of the Learning Material have video and audio clips.

What type of internet connection is required?

We recommend Broadband/Cable Internet, however, a stable WiFi connection is sufficient too.

 

 

What type of web browser and computer can I use?

The supported browsers for this course include but are not limited to Mozilla Firefox, Edge and Google Chrome. Your browser should be up to date with the latest version for optimal performance. The RSA course is compatible with desktop computers iPad, iPhone, iPad mini, Android tablets and Android phones.

Is there Tax deduction option?

We recommend you contact your accountant.

Is the course suitable for flight attendants?

The Responsible Service of Alcohol course is accepted by airlines hiring cabin crew. Flight Attendants are involved in the sale, supply and service of alcohol during service on flights.

What happens in the event of misplacing a certificate/login details?

Please contact us – we are happy to assist!

info@getmyrsa.com.au

Is it possible to commence the course, take a break and return for completion?

Yes, this is possible! The course is divided into 3 Modules – Learning Material, Online Quiz and Case Studies.

You have full access to your Learning System for the duration of the course. The expected timeframe to complete the course is 4 weeks.

We encourage students to complete the course as promptly as possible so you can receive your Statement of Attainment quickly and be job-ready.

My registration (user access) email is missing. What is the next step?

Many email programs place these types of emails in the ‘junk mail’ folder. Please review the folder and don’t hesitate to contact us if you are unable to locate the email with your user access.

info@getmyrsa.com.au

What are my options if I am unsuccessful in completing the RSA?

For Assessment 1 – Online Quiz, you have a total of 5 attempts to complete the quiz. The Online Quiz automatically marks the correct and incorrect answers for you. If you are unable to complete the Quiz after the 5th attempt, your Assessor will get in contact with you to discuss further support.

For Assessment 2 – Case Studies, you have a total of 3 attempts to complete the case studies. Your Assessor will provide you with specific feedback for the incorrect answers if any. Once you have received your feedback, you are required to re-submit your amended assessment.

How can I pay for my RSA?

You are required to pay via credit or debit card through our secure payment gateway on the website.

When will I receive my RSA Statement of Attainment?

You will acquire your official RSA Statement of Attainment (SOA) once you have completed the course and passed all assessment items. The SOA will be sent to you via email. You are able to print the PDF file if you wish.

Please note: Office Hours are Monday – Friday 9am – 5pm. All SOA’s will be processed during those hours.

What is a Unique Student Identifier (USI)?

A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia.

If you study at university, TAFE or doing other nationally recognised training delivered by a registered training organisation (RTO), it is mandatory to have a USI. We are only able to issue your Statement of Attainment once we have received all personal details required including the USI.

For more information, visit: https://www.usi.gov.au/
sourced https://www.usi.gov.au/ 12/04/2021.